Frequently Asked Questions

Most Frequently Asked Questions...

[+] [-] My company is tax exempt. How can I get sales tax waived?
We must have a copy of your company's tax exempt certificate on file in order to waive sales tax. Enclose it with your mailed registration, product order, or invoice payment. Valid only on registrations/orders where company is named as the bill-to.
[+] [-] How do I know if I am registered for an event?
By submitting your email address on this form you will be sent a list of upcoming seminars for which the email address was used to register.
[+] [-] Where can I get Driving Directions to an Event?
Use this page to find your seminar. Choose the location for which you registered. Then click on
'View Map' under Seminar Location.
[+] [-] How do I get access to the materials for a webinar or webcast?
To access the Course Materials, go to

Click on Login and enter your email address and password. You will be redirected to your Dashboard.

Under Available Courses, click on the name of the course you need materials for.

Once on the course page, you will find links to download the course materials at the bottom of the page under the Materials tab.

Upon clicking the links, you will be asked whether you want to Open or Save the files. If you choose Open, they will be opened as soon as the download is complete. If you choose Save, ensure that you know where you save your downloaded files by default. For most people, this will be on your Desktop or in your My Documents folder.

If you are having trouble finding the file or don’t think it is being downloaded, please contact your System Administrator for help.
[+] [-] How do I redeem a PESI HealthCare gift certificate?
Our online registration process does not currently accommodate gift certificates. Please mail, fax, or phone-in your registration or order, referencing your gift certificate number and amount.

...Registering for an Event

[+] [-] How do I obtain credit after attending a seminar?
A Certificate of Successful Completion will only be issued if you have complied with and completed all required procedures. You must attend the entire seminar to receive full credit.

The following matters are dependent on your specific profession and its licensing board requirements: credit for partial attendance, credit reporting procedures, and home study options. You may contact us with questions.

Certificates of Completion are distributed at the conclusion of the live seminar for those who register at least 10 days prior to the seminar date and who complete the full day. Partial certificates of completion (if your board allows), and for those who register within 10 days before the event, will receive their certificate of completion within 30 days following the event.
[+] [-] How do I get a copy of a seminar brochure or registration form?
Most seminar details can be found on our website. If you click on the title of a seminar, the seminar details display, including an option to view or print a brochure. We'd be happy to mail, email, or fax a brochure if you prefer.
[+] [-] How can I tell if space is available in an event?
Register online (you will be alerted if the seminar is filled), or call to check availability.
[+] [-] What is the "Attendee/Coordinator position" mentioned in your brochures?
We invite one attendee to manage the registration table in exchange for a reduced tuition. Go to Click Here for all the details.
[+] [-] How do I register for a seminar? Do you accept Purchase Orders?
On-line (a secure site) and telephone registration: credit card payment or CE Pass Member log-in required. Mail and fax registration: submit a completed brochure registration form for each registrant, along with payment,a signed Purchase Order, or CE Pass Member notation.
[+] [-] Do you have group rates? Student rates?
National Conferences: Please refer to conference brochure. No discounts other than those mentioned in brochure.

One-Day Seminars: Many of our one-day events offer discounted rates for small groups pre-registering at the same time. When available, they are listed on the event's brochure.
  • Groups of 5 or more, contact our Group Access Specialist at 800-647-8079 ext. 8134 for availability and rates. You must register your group all at the same time to receive discounts.
  • Students, 50% off the Standard Rate. Enclose a copy of your current class schedule with your pre-paid registration to receive the discount.
[+] [-] Who should I notify if I need physical assistance to attend your seminar?
Please contact us at (800) 844-8260 or at, and please register early. Arrangements for sign-language interpreters, for example, may take several weeks.
[+] [-] Is there a registration deadline? Can I walk in?
Most of our seminars offer a special rate for individuals registering early. The early registration deadline date for each seminar is mentioned on our website and on the brochure. Once the regular registration rate is in effect, there is no registration deadline, but space is limited. We recommend pre-registration to make sure there are enough seminar manuals on site. We do allow walk-in registrations when space allows (sorry, no cash please; we accept credit cards, personal checks and money orders), but admittance cannot be guaranteed. Group rates do not apply to walk-ins.

If registering within ten days of the seminar, a CE Certificate may not be present and will be sent within 30 days of the program. A letter of attendance will be available at the end of the seminar.
[+] [-] How do I change my registration? Can someone substitute for me?
Registration changes can be made by emailing us at, or by calling (800) 844-8260, 7-6 Central Time, M-F. Substitutes are welcome any time except on CE Pass Member Registrations. Please provide substitute's name and address in advance or at the door. CE Pass Members: membership is non-transferrable.
[+] [-] Will I get a confirmation and payment receipt?
Confirmations/Receipts are only sent via email. They include facility contact information and seminar check-in time. Confirmation letters are not required for admittance, but if you need a receipt, you can print your own at this form.
[+] [-] What is included in my seminar registration?
One-Day Seminars: Registration includes supplemental written material.
National Conferences: Please refer to conference brochure.

...The Seminar

[+] [-] What about parking and lunch?
One-Day Seminars: Parking fees (when applicable) are not included in your seminar tuition. Lunch is on your own. To save time, you may want to make reservations at a local restaurant.
National Conferences: Please refer to conference brochure.
[+] [-] What do I need to bring to a seminar?
The seminar manual provides space for note taking. We strongly recommend you wear layered clothing, because meeting room temperatures vary greatly! You may be asked to bring special items to particular programs. Those requests will be noted on the brochure and on your confirmation email. CE Pass Members: Photo I.D. is required at check-in.
[+] [-] Can I record the seminar?
No. The seminar is property of PESI HealthCare. When available, we do offer the recording to attendees at a discounted price.
[+] [-] What is your smoking policy? Do you allow cell phones? Pagers?
Smoking is not allowed in the meeting room. Cell phones must be turned off, pagers placed in vibrating mode.
[+] [-] What is your registration cancellation policy?
One-Day Seminars, Regular Registrants: If you contact us before the seminar date, you may exchange for a self-study package if available, a certificate to attend another seminar, or a tuition refund less a cancel fee. After the seminar you can receive the materials or a gift certificate.
One-Day Seminars, Attendee Coordinator: It is very important to notify us. Your tuition, however, will be forfeited.
One-Day Seminars, CE Pass Members: Cancel notification is required, but there is no penallty for cancellation. There are no exchange options.
National Conferences: Please refer to conference brochure.
Occasionally, changes are made due to speaker availability, participant demand or unforeseen circumstances. While PESI HealthCare will do everything possible to ensure participant satisfaction, PESI HealthCare's liability is limited to the tuition fee only.
[+] [-] How will you notify me if a seminar is cancelled?
Because our speakers arrive the day before, we can usually hold our seminars on bad-weather days for anyone who can make it. If, however, we learn after hours that a seminar has to be cancelled, we will make every effort to contact you (that's why we ask for your home phone numbers). We update our after-hours voice mail greeting with weather-related or other emergency-related seminar changes. So if weather threatens, please call our toll-free number before you depart. When we are aware of bad weather in your area, we will extend our refund deadline to include the morning of the program.

...Continuing Education Credit

[+] [-] How do I find out what continuing education credits are available for one of your seminars? How do I get the credit?
The seminar brochure offers details of the continuing education credits, and each event listed on our website includes a link to the corresponding brochure. If your profession is not listed in the brochure, please contact your board to determine your continuing education requirements and to check for reciprocal approval. Many boards will approve our seminars based on other board approvals shown in brochure. A Certificate of Successful Completion will only be issued if you have complied with and completed all required procedures. We provide all attendees with written proof of attendance, but you must attend the entire seminar to receive full credit. Depending on your profession and its licensing board's requirements, our answers will vary on questions regarding partial credit for part attendance, credit reporting procedures, and home study options. Contact us.
[+] [-] I lost the Certificate of Completion from a seminar I attended. How do I get a replacement?
Contact us. There is a $10.00 fee for replacement Certificates of Completion. Pre-payment is required.
[+] [-] How can I get in touch with one of your speakers?
Contact us. We'll be happy to relay a message to the speaker.

...Ordering Product

[+] [-] What are your shipping charges?
US & Puerto Rico: $6.95 for the first item, $2.00 each additonal item.
Canada: $12.95 for the first item, $5.00 each additional item.
International: $14.95 for the first item, $5.00 each additional item. PESI is not responsible for additional taxes or customs charges related to shipping.
Contact us for shipping charges on large orders.
[+] [-] When can I expect my order? Can it be rushed?
In-stock items are usually shipped within five days. You may contact us to find out if an item is in stock. Most orders can be rushed for an additional fee; Contact us for rush ship charges.
[+] [-] How do I find what continuing education credits are available for your products? How do I get the credit?
Search for the item in our online product store. Click on the title to view an item description. If an item has self-study continuing education available, the details will be displayed below the item’s description. If CE is mentioned but your profession is not listed, please contact your board to confirm whether self-study is an acceptable option, and to check for reciprocal approval. Some boards will allow you to submit for self-study CE on your own, or will approve our self-study packages based on other board approvals.

From our one-day seminars: Self-study packages include an audio (occasionally video) recording of the speaker’s presentation, plus a CD-ROM containing written material and post-test.

From our webinars: Self-study packages consist of a CD-ROM containing an audio recording of the speaker synchronized to presentation slides, participant written materials and post-test.

Certificates of Successful Completion will be issued (typically via email) after you return a signed and completed post-test with the appropriate fee.
[+] [-] Do you have a printed product catalog?
Because our product offerings are constantly changing, we do not have printed catalogs. Our online product store is continuously updated on our newest titles! We can provide you with a blank order form if you need to mail in your order.
[+] [-] What is your return policy with regard to online store purchases?
If you are not satisfied with any product call us at 1-800-843-7763 so we can quickly correct the issue.
[+] [-] Does PESI offer Institutional price for products?
If your goal is to provide quality education for all staff members, then look no further! Click Here to learn about our Institutional Pricing and how it works!

...PESI HealthCare

[+] [-] What is your Federal I.D. number?
[+] [-] Where can I get a W-9 for PESI Inc.?
Click here to access the W-9 form for download or print.
[+] [-] What do the letters “PESI” stand for?
A merger in 1999 included a former company called Professional Education Systems, Inc., and we adopted their acronym as part of our name. We are known as PESI HealthCare, a division of PESI, Inc.
[+] [-] Are PESI HealthCare and PESI the same Company?
PESI HealthCare is one of the many brands in the PESI family. We at PESI HealthCare offer continuing education opportunities to a wide variety of health care professionals. PESI events are designed for those in the mental health and education fields.
They can be reached at (800) 844-8260. Their website is
[+] [-] Do you have a satisfaction guarantee?
We have a 100% satisfaction guarantee. If you are not satisfied, please call us at (800) 844-8260.
[+] [-] What is your professional conduct/non-discrimination policy?
It is the policy of PESI, Inc. to ensure balance, independence, objectivity and scientific rigor in all of its continuing education activities. PESI, Inc. does not discriminate on the basis of gender, age, socioeconomic or ethnic background, sexual orientation, or disability.
[+] [-] How do I contact you? How can I be added to your mailing list?

Email: or click Contact us
Phone: (800) 844-8260, 7:00 a.m. - 6:00 p.m. Central Time, M-F.
Fax: (800) 554-9775
Add me to your mailing list
[+] [-] Why does my bank statement show an EFT from PESI HealthCare?
When sending us a check to make your payment, your check will be converted into an electronic funds transfer (EFT) debit from your account for the same amount as the check. If an EFT debit cannot be processed for technical reasons, you authorize us to process the copy of your check. For inquires, please contact our Customer Service department.

Question not answered? Please contact us