Frequently Asked Questions

General Questions

[+] [-] How do I contact PESI Inc.?

Email: info@pesi.com

Online Form: Click here to fill out a contact form.

Phone: (800) 844-8260, 7:00 a.m. - 6:00 p.m. Central Time, M-F.

Fax: (800) 554-9775

Mail:

PESI, Inc.

PO Box 1000

Eau Claire, WI 54702

[+] [-] What is the Federal I.D. number for PESI Inc.?
26-3896894
[+] [-] Where can I get a W-9 for PESI Inc.?
Click here to access the W-9 form for download or print.
[+] [-] Are PESI HealthCare, PESI Rehab, and PESI the same Company?
PESI HealthCare and PESI Rehab are one of the many brands in the PESI family. The PESI HealthCare brand offers continuing education opportunities to a wide variety of health care professionals, and PESI Rehab does the same for a variety of rehabilitation professionals. PESI events are designed for those in the mental health and education fields. For all three brands, customer service representatives can be reached at (800) 844-8260 or info@pesi.com.
[+] [-] Which brands are associated with PESI?
The PESI family of brands includes PESI, PESI HealthCare, PESI Rehab, Ed4Nurses, MEDS-PDN, PESI Publishing and Media, and Psychotherapy Networker. For questions regarding any of these brands, please contact PESI customer service.
[+] [-] Is Psychotherapy Networker a part of PESI, Inc.?
Psychotherapy Networker joined the PESI family in 2015, and PESI began providing support services for Psychotherapy Networker in February 2016. Customer service is provided by PESI and can be reached at (888) 851-9498.
[+] [-] What do the letters “PESI” stand for?
Formerly, PESI stood for Professional Education Systems Institute. However, the name of the company is now legally PESI, Inc.
[+] [-] Do you have a satisfaction guarantee?
We have a 100% satisfaction guarantee. If you are not satisfied, please call us at (800) 844-8260.
[+] [-] What is your professional conduct/non-discrimination policy?
It is the policy of PESI, Inc. to ensure balance, independence, objectivity and scientific rigor in all of its continuing education activities. PESI, Inc. does not discriminate on the basis of gender, age, socioeconomic or ethnic background, sexual orientation, or disability.

My PESI Account

[+] [-] I know I have an account, but the website is not allowing me to log in. What does this mean?

PESI offers many different types of programs. In order to provide these different learning formats and maintain accurate continuing education histories for our each of our customers, we have split our programs and services into different accounts. Most likely, your login information is correct, but you are trying to log in at the incorrect location for the services that you are trying to access.

Registration Account: The registration account is for completing live-seminar registrations only. The only way to log into the registration account is while completing a live-seminar registration. To log into your registration account, first find the seminar that you would like to register for and begin the registration process. Then you may log into your registration account when prompted to do so by the website. There is no information stored in your registration account that can be accessed by logging in on the website. The account functions as a link between the website and our registration software. To update account information or make changes to your registration, please contact customer service.

Bookstore Account: The bookstore account can be accessed by clicking the “Login” button in the upper, right-hand corner of www.pesi.com and selection “Educational Products” from the drop-down list. This account is for physical product purchases such as books, DVDs, card decks, etc.

Distance Learning Account: Live webcasts and digital seminars are accessed through your distance learning account. You can access your distance learning account by going to catalog.pesi.com and clicking “Sign In.” Alternatively, you can go to pesi.com, click “Login” and select “Live Webcasts and Digital Seminars” from the drop-down list.

[+] [-] I’m trying to log into my account, but the “Forgot Password” email that I was sent says that the system doesn’t recognize my email. What does this mean?

PESI offers many different types of programs. In order to provide these different learning formats and maintain accurate continuing education histories for our each of our customers, we have split our programs and services into different accounts. You are likely attempting to log into the incorrect account type.

Registration Account: The registration account is for completing live seminar registrations only. The only way to log into the registration account is while completing a live-seminar registration. To log into your registration account, first find the seminar that you would like to register for and begin the registration process. Log into your registration account when prompted by the website. There is no information stored in your registration account that can be accessed by logging in on the website. The account functions as a link between the website and our registration software. To update account information or make changes to your registration, please contact customer service.

Bookstore Account: The bookstore account can be accessed by clicking the “Login” button in the upper, right-hand corner of www.pesi.com and selecting “Educational Products” from the drop-down list. This account is for physical product purchases such as books, DVDs, card decks, etc.

Distance Learning Account: Live webcasts and digital seminars are accessed through your distance learning account. You can access your distance learning account by going to catalog.pesi.com and clicking “Sign In.” Alternatively, you can go to pesi.com, click “Login” and select “Live Webcasts and Digital Seminars” from the drop-down list.

[+] [-] How do I update my email address on my account?

Registration Account: To update your email address on a registration account, select the “Click here if your e-mail address has changed since your last visit to our site” link on the registration account login page.

Bookstore Account: To update your password on your bookstore account, please call or email customer service.

Distance Learning Account: To update your email address on catalog.pesi.com, please log into your account and select “Change Email or Password” below your profile photo. 

[+] [-] I purchased an online course, but the website is not allowing me to log in. How do I access the online course that I’ve purchased?
Online courses are not connected to any PESI account. You can access your online courses through the course’s welcome email, which you should have received within 15 minutes of your purchase. The welcome email has a link to the course login, as well as a temporary password, which will need to be changed within 48 hours. If you did not receive the welcome email for your course, please first check your junk/spam folder for an email from courses@pesi.com. If the email is not in your junk/spam folder, please call or email customer service to have it resent to you.
[+] [-] I purchased a live webcast or digital seminar, but the website is not allowing me to log in. How do I access the program that I’ve purchased?
Please log into your distance-learning account on catalog.pesi.com. Your purchases will be accessible from your “My Account” page.
[+] [-] How do I get access to the materials for a webcast or digital seminar?
To access the course materials, go to catalog.pesi.com and log into your distance-learning account. You may access the materials by clicking the “Handouts” button. For live webcasts, the handouts and materials are usually not available until 1-2 days before the webcast date.

Payment and Payment Options

[+] [-] Which forms of payment are accepted?
You can register or order products online (a secure site) or by telephone with a credit card. You may also register by mail or fax (check, PO, credit card). Please include a completed brochure registration form for each seminar registrant or product order form with your payment.
[+] [-] Does PESI, Inc. accept purchase orders?
Yes; purchase orders are welcome. You can mail, fax, or email a signed purchase order with a completed brochure or printable registration form for each registrant. Each registrant must have their own registration form. If you are ordering products, please send the signed purchase order with a product order form or a webcast form for live webcasts and digital seminars.
[+] [-] My company is tax exempt. How can I get sales tax waived?
We must have a copy of your company's tax exempt certificate on file in order to waive sales tax. Enclose it with your registration, product order, or invoice payment. Valid only on registrations/orders where company is named as the bill-to.
[+] [-] How do I redeem a PESI gift certificate?
Our online registration process does not currently accommodate gift certificates. Please mail, fax, or phone-in your registration or order, referencing your gift certificate number and amount.
[+] [-] Does PESI have discounts or scholarships?

We do not have scholarships. The only discounts we have are for students, military personnel, or seminar coordinators.

Coordinator positions are filled on a first-come-first-served basis and are usually filled three to four months in advance. It is best to check online to see which future seminars have open coordinator positions rather than waiting for the brochure in the mail. There is a non-refundable, non-transferable $30 fee (per day of the seminar) as a coordinator.

To be considered eligible for a coordinator position, you will need to fill out a coordinator affidavit form. Completing the affidavit will change your account to an “Active Coordinator” account. However, it will not register as a coordinator. You will still need to complete the registration process over the phone or through the seminar’s webpage. The coordinator affidavit can be completed at the link below.

http://www.pesihealthcare.com/coordinator/EForm.aspx

Please visit our website to find which positions are available. You can register online or on the phone (after completing the affidavit) if there is an opening. You can create a list of seminars with open coordinator positions in your area by going to this page, selecting your state, and selecting “Registration Coordinator Available.”

Registration

[+] [-] Do you have a printed schedule or list of your seminars?
We do not have printed seminar schedules. You can create a list of seminars in your area by going to this page and selecting your state.
[+] [-] How do I register for a seminar?
You can register online (a secure site) or by telephone with a credit card. You may also register by mail or fax (check, PO, credit card). Please include a completed brochure registration form for each registrant with payment method. If you do not have a brochure registration form, you can print a registration form from the seminar’s webpage.
[+] [-] Does PESI Inc. accept Purchase Orders?
Yes; purchase orders are welcome. Please mail, fax, or email a signed purchase order with a completed registration form (found on your brochure or printed from our website) for each registrant.
[+] [-] My company is tax exempt. How can I get sales tax waived?
We must have a copy of your company's tax exempt certificate on file to waive sales tax. Enclose it with your mailed registration, product order, or invoice payment. Valid only on registrations/orders where company is named as the bill-to.
[+] [-] Do you have group rates?
Most of our standard seminars offer special rates for small groups pre-registering at the same time. Details are available in the seminar brochure or can be accessed on the discounts page. You must register your group all at the same time to receive discounts. Please call us for information on special rates for groups of 5 or more.
[+] [-] Do you have student discounts?

The student discount is usually 50% off the program’s standard rate. To register as a student, please send in a completed printable registration form (found on the seminar's webpage) or the brochure's registration form, a copy of your current student schedule, and payment all together. Please send via fax or mail. We cannot accept payment information via email.

For national conferences, please refer to the conference brochure. There are no discounts other than those mentioned in brochure.

[+] [-] Do you have military discounts?
PESI, Inc. is proud to offer special discount pricing on live seminar and live webcast tuition for veterans and active-duty military personnel. The military discount for one-day seminars is $20 off the current registration price. For multi-day seminars, please refer to the seminar brochure or contact customer service to inquire about the military discount. We can only honor the military discount for registrations placed via fax, mail, or phone. Please note that we will ask you to state your branch of service and MOS.
[+] [-] Does PESI have discounts or scholarships?

We do not have scholarships. The only discounts we have are for students, military personnel, or seminar coordinators.

Coordinator positions are filled on a first-come-first-served basis and are usually filled three to four months in advance. It is best to check online to see which future seminars have open coordinator positions rather than waiting for the brochure in the mail. There is a non-refundable, non-transferable $30 fee (per day of the seminar) as a coordinator.

To be considered eligible for a coordinator position, you will need to fill out a coordinator affidavit form. Completing the affidavit will change your account to an “Active Coordinator” account. However, it will not register as a coordinator. You will still need to complete the registration process over the phone on through the seminar’s webpage. The coordinator affidavit can be completed at the link below.

http://www.pesihealthcare.com/coordinator/EForm.aspx

Please visit our website to find which positions are available. You can register online or on the phone (after completing the affidavit) if there is an opening. You can create a list of seminars with open coordinator positions in your area by going to this page, selecting your state, and selecting “Registration Coordinator Available.”

[+] [-] What is the "Attendee/Coordinator position" mentioned in your brochures?
We invite one attendee to manage the registration table in exchange for a reduced tuition. Click here for all the details.
[+] [-] How do I get a copy of a seminar brochure or registration form?
Most seminar details can be found on our website. If you click on the title of a seminar, the seminar details display, including an option to view or print a brochure and a printable registration form. We'd be happy to email you the link to the brochure as well.
[+] [-] How do I know if I am registered for an event?
By submitting your email address on this form you will be sent a list of upcoming seminars for which the email address was used to register. You can also call or email customer service to confirm your registration.
[+] [-] Will I get a confirmation and payment receipt?
Confirmations and receipts are sent via email. They include facility contact information and seminar check-in time. Confirmation letters are not required for admittance, but if you need a receipt, you can print your own by going to this page and entering your confirmation number and zip code. You can also confirm your registration by phone or email inquiry.
[+] [-] What is included in my seminar registration?
Registration for our standard programs includes continuing education credits, based on your profession, and a seminar manual. For national conferences, please refer to the conference brochure or webpage.
[+] [-] Are lunch and parking accommodations included?
For our standard programs, parking fees (when applicable) and lunch are not included in your seminar tuition. To save time at lunch, you may want to make reservations at the restaurant within the facility or at one nearby. Please contact the seminar venue for parking information. For national conferences, please refer to the conference brochure or webpage.
[+] [-] Do you offer special rates on overnight rooms for attendees?
Unless specified otherwise in the brochure, no special rate is available.
[+] [-] Is there a registration deadline? Can I walk in?

Once the standard registration rate is in effect, there is no registration deadline, but space is limited.Most of our seminars offer an early-bird registration rate for individuals registering early. The early registration deadline date for each seminar is mentioned on our website and on the brochure. We recommend pre-registration to make sure there are enough seminar manuals on site. We do allow walk-in registrations when space allows, but admittance cannot be guaranteed. If you are planning on registering at the door, please do not pay with cash. We accept credit cards, personal checks, and money orders. Walk-in registrations are ineligible for discounts.

Certificates of Completion are distributed at the conclusion of the live seminar for those who pre-register and are in full attendance. However, Certificates of Completion may not be present for late registrants and will not be available at the seminar location for walk-in registrants. If Certificate of Completion is not available at the seminar, you will receive a Letter of Attendance. The Letter of Attendance is your proof that you attended the seminar until you receive your Certificate of Completion. Partial Certificates of Completion (if your board allows) and certificates for late and walk-in registrants will be emailed to you within 30 days of the seminar date.

[+] [-] I’m trying to register someone else, but I accidentally registered myself. How do I delete my registration?
Unfortunately, there is not a way for you to delete the registration through the website. Please contact customer service, and we can correct the registration for you.
[+] [-] Does PESI allow for substitute attendees?
Yes; we allow substitutions at any time. Please provide the substitute's name, profession, email address, contact phone number, and address in advance or at the door.
[+] [-] What is your registration cancellation policy?

If you contact us before the seminar date, you may exchange for the seminar recording (if available), a certificate to attend another seminar, or a tuition refund less a cancellation fee. If you contact us the day of the seminar or after, you can receive the physical product or a gift certificate.

Occasionally, changes are made due to speaker availability, participant demand or unforeseen circumstances. While PESI will do everything possible to ensure participant satisfaction, PESI's liability is limited to the tuition fee only.

If you are scheduled to be the coordinator at a seminar and you need to cancel, it is very important to notify us as soon as possible. However, your tuition will be forfeited and cannot be transferred to another seminar.

For national conferences, please refer to conference brochure for the cancellation policy.

[+] [-] How will you notify me if a seminar is cancelled?

Because our speakers arrive the day before, we can usually hold our seminars on bad-weather days for anyone who can make it. If we learn that a seminar must be cancelled, we will make every effort to contact you. Sometimes we are not notified during normal business hours, so we recommend that you provide us with a home phone number and email address.

We update our after-hours voicemail greeting with any weather-related seminar changes. If bad weather threatens, please call our toll-free number before you depart.

If we are aware of bad weather in your area, PESI will extend the seminar refund deadline to include the morning of the program.

[+] [-] Where can I get Driving Directions to an Event?
Use this page to find your seminar. Choose the location for which you registered. Then click on “View Map” under “Seminar Location.”
[+] [-] Who should I notify if I need physical assistance to attend your seminar?
Please register early, and then contact us at (800) 844-8260 or at info@pesi.com to notify us of your registration and needs. Please notify us as soon as possible. Arrangements for sign-language interpreters, for example, may take several weeks.
[+] [-] How do I find out what continuing education credits are available for one of your seminars? How do I get the credit?
Seminar continuing education credits can be found on seminar brochure or on the seminar’s webpage under the “CE Credits” tab. If your profession is not listed in the brochure, please contact your board to determine your continuing education requirements and to check for reciprocal approval. Many boards will approve our seminars based on other board approvals shown in brochure. A Certificate of Successful Completion will only be issued if you have complied with and completed all required procedures. We provide all attendees with written proof of attendance, but you must attend the entire seminar to receive full credit. Availability of partial attendance credits and home study credit options depends on your profession and the requirements of your licensing board.

At the Seminar

[+] [-] What do I need to bring to a seminar?
The seminar manual provides space for note taking. We strongly recommend layered clothing because meeting room temperatures may vary. You may be asked to bring special items to certain programs. Those requests will be noted on the brochure and your confirmation email.
[+] [-] What is your smoking policy?
Smoking is not allowed in the meeting room.
[+] [-] Do you allow cell phones or pagers?
Cell phones must be turned off, pagers placed in vibrate mode.
[+] [-] Can I record the seminar?
No. The seminar is the property of PESI, Inc. We often offer the recording to attendees at a discounted price.
[+] [-] How will you notify me if a seminar is cancelled?

Because our speakers arrive the day before, we can usually hold our seminars on bad-weather days for anyone who can make it. If we learn that a seminar must be cancelled, we will make every effort to contact you. Sometimes we are not notified during normal business hours, so we recommend that you provide us with a home phone number and email address.

We update our after-hours voicemail greeting with any weather-related seminar changes. If bad weather threatens, please call our toll-free number before you depart.

If we are aware of bad weather in your area, PESI will extend the seminar refund deadline to include the morning of the program.

[+] [-] How can I get in touch with one of your speakers?
Contact us. We would be happy to relay a message to the speaker.
[+] [-] How do I obtain credit after attending a seminar?

A Certificate of Successful Completion will only be issued if you have complied with and completed all required procedures. You must attend the entire seminar to receive full credit.

Credit for partial attendance, credit reporting procedures, and home study options are dependent on your specific profession and licensing board requirements. You may contact us with questions.

Certificates of Completion are distributed at the conclusion of the live seminar for those who pre-register and are in full attendance. However, Certificates of Completion may not be present for late registrants and will not be available at the seminar location for walk-in registrants. If Certificate of Completion is not available at the seminar, you will receive a Letter of Attendance. The Letter of Attendance is your proof that you attended the seminar until you receive your Certificate of Completion. Partial Certificates of Completion (if your board allows) and certificates for late and walk-in registrants will be emailed to you within 30 days of the seminar date.

[+] [-] There wasn’t a Certificate of Completion available for me at the end of the seminar. What do I do?
If you did not receive a Certificate of Completion at the end of the seminar, you will receive a Letter of Attendance. The Letter of Attendance is your proof that you attended the seminar until you receive your Certificate of Completion. A Certificate of Completion will be sent to you via email within 30 days of the seminar date. If you did not receive a certificate at the seminar due to partial attendance, you will be emailed a partial Certificate of Completion if allowed by your licensing board.

Products and Ordering

[+] [-] Do you have a printed product catalog?

Because our product offerings are constantly changing, we do not have printed catalogs. Our online product store is continuously updated with our newest titles.

Please complete a product order form if you prefer to mail your order.

[+] [-] Which forms of payment are accepted?
You can register or order products online (a secure site) or by telephone with a credit card. You may also register by mail or fax (check, PO, credit card). Please include a completed brochure registration form or product order form with payment method.
[+] [-] Does PESI Inc. accept Purchase Orders?
Yes; purchase orders are welcome. Please mail, fax, or email a signed purchase order with a completed product order form. You can download a product order form or send in the form on your brochure.
[+] [-] My company is tax exempt. How can I get sales tax waived?
We must have a copy of your company's tax exempt certificate on file in order to waive sales tax. Enclose it with your mailed registration, product order, or invoice payment. Valid only on registrations/orders where the company is named as the bill-to.
[+] [-] Does PESI offer institutional pricing for products?
Yes; institutional licenses are a great way to provide quality education for all staff members. Click here to learn about our institutional pricing and how it works.
[+] [-] What is your return policy with regard to online store purchases?

If you are not satisfied with any product, please call customer service so we can quickly correct the issue.

PESI gladly accepts returns within one year of purchase. Please contact customer service before sending the package so that your order can be notated. If you no longer have the packing slip from your order, please ask customer service to email one to you. Customer service can be reached at 1-800-844-8260 or info@pesi.com.

Please print your packing slip and place it in the package with the item(s) you are returning. In addition, please include a note explaining why you are returning the item(s). You can send your returns to the address below.

PESI, Inc.

3839 White Ave

Eau Claire, WI 54703

[+] [-] What are your shipping charges?

US & Puerto Rico: $6.95 for the first item, $2.00 each additional item.

Canada: $12.95 for the first item, $5.00 each additional item.

International: $14.95 for the first item, $5.00 each additional item.

PESI is not responsible for additional taxes or customs charges related to shipping. Please contact us for shipping charges on large orders.

[+] [-] When can I expect my order? Can it be rushed?

For in-stock items shipped within the continental United States, you can expect to receive your order within 7-10 days.

Order processing can be rushed for a small additional fee (available at checkout). Rushed order processing is not a faster shipping method. If you pay for rushed order processing, your order will have priority when being processed (i.e., it will be “out the door” more quickly).” On most orders, rushed shipping (i.e., FedEx Ground, FedEx 2-Day shipping) is also available for an additional fee. Contact us to place orders that will require rushed shipping.

[+] [-] How do I play the CD/DVD I just purchased?
Your disks will be played through the media player on your computer. For help with playing your disks, please refer to our CD/DVD Instructions.
[+] [-] I purchased a seminar on DVD/CD. How do I find the manual and test?
The manual and test are located on the first disk of your set (in PDF format) in the “Media” folder. For help with retrieving the PDFs, please refer to our CD/DVD Instructions.
[+] [-] Are CE credits available for your products?

Yes. The availability of continuing education credits on home study products varies by profession. Please contact your licensing/certification board to confirm credit availability. Credit information is also listed by profession under the “CE Credits” tab on each product’s webpage. If CE is mentioned but your profession is not listed, please contact your board to confirm whether self-study is an acceptable option and to check for reciprocal approval. Some boards will allow you to submit for self-study CE on your own, or will approve our self-study packages based on the approval of other licensing boards.

A Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%.

[+] [-] Do CE credits expire on home study products?
For some professions, yes. CE expiration dates vary by licensing board. Please check the continuing education credit statements on the program’s webpage for specific expiration dates. If an expiration date is not specifically listed for your profession, please contact your board directly to learn about its rules regarding CE credit expiration.
[+] [-] How do I complete the post-test for a product?

Post-test completion options vary by product format. For all product formats, a Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%.

CDs/DVDs: For most programs, post-tests can be completed online through your bookstore account on pesi.com, or you can send in a paper test to be graded. There is an additional fee to complete the post-test for CDs and DVDs. This fee varies by program, but the online test is usually less expensive than the paper test fee. Both online and paper tests are available to additional participants for an additional fee.

Paper tests are available in PDF format on the first disk of your set in the “Media” folder. For help with retrieving the PDFs, please refer to our CD/DVD Instructions. Please allow 4-6 weeks to receive the Certificate of Successful Completion for your paper test.

Online tests can be purchased at the time that you purchase the program, through the link in the “Media” folder, or by calling customers service. You can access a previously-purchased post-test by logging into your bookstore account on www.pesi.com by clicking “Login” and then selecting “Educational Products” from the drop-down list. After you login, hover over “Customer Care” and then select “Your Account.” On your “My Account” page, click on “Start Test” next to the test you wish to completed. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.

Live Webcasts and Digital Seminars: Your payment for the program includes one free CE test. To complete the test, please log into your distance-learning account on catalog.pesi.com and click the orange “Certificate” button under the program’s title. Tests are available to additional participants for an additional fee.

Online Courses: Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into the course directly. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately. We’re sorry, but post-tests may not be purchased for additional participants.

[+] [-] How do I access the online test that I’ve purchased for my DVD/CD program?
You can access a previously-purchased post-test by logging into your bookstore account on www.pesi.com by clicking “Login” and then selecting “Educational Products” from the drop-down list. After you login, hover over “Customer Care” and then select “Your Account.” On your “My Account” page, click on “Start Test” next to the test you wish to completed. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.
[+] [-] Can I share the program I purchased with my colleague?
In most cases, yes. Tests are available to additional participants for an additional fee for all program types except for online courses.
[+] [-] Who can I contact about my Psychotherapy Networker Magazine subscription?
For magazine subscription questions or concerns, please call 1-888-883-3782 or email networker@pubservice.com.

Online Education

[+] [-] Which forms of payment are accepted?
You can register or order products online (a secure site) or by telephone with a credit card. You may also register by mail or fax (check, PO, credit card). Please include a completed brochure registration form or webcast and digital seminar order form with payment method.
[+] [-] Does PESI Inc. accept purchase orders?
Yes, purchase orders are welcome. You can mail, fax, or email a signed purchase order with a completed brochure or webcast and digital seminar order form.
[+] [-] Why am I being charged sales tax on online products?
Tax is charged for online products if your address is in a state or county where we are required to apply a tax for digital products. If a tax-exempt organization is paying for your order, please fax or email a copy of the tax-exemption certificate to PESI. If you have already finalized the order online, please reference your order number when you send in the certificate.
[+] [-] My company is tax exempt. How can I get sales tax waived?
We must have a copy of your company's tax exempt certificate on file in order to waive sales tax. Enclose it with your registration, product order, or invoice payment. Valid only on registrations/orders where company is named as the bill-to.
[+] [-] Does PESI offer institutional pricing for products?
Yes; institutional licenses are a great way to provide quality education for all staff members. Click here to learn about our institutional pricing and how it works.
[+] [-] What are the differences between live webcasts and digital seminars?

For live webcasts and digital seminars, tests are available to additional participants for an additional fee. Additional participants will not be able to access the program through their own accounts; they will need to watch the program with the main registrant.

Live Webcasts: The video webcast is a seminar with audio and video live-streamed directly to your computer. Since this is a broadcast, you attend on a specific date and time. You will be able to type questions to the speaker. The speaker will see the questions and will be able to address them. The live webcast format is a great option for those who wish they could attend the live event but cannot be away from the office or for those who simply prefer to gain their CE from the comfort of their home/work rather than travel. The live webcast format will either offer live CE credit (interactive) or self-study credit (home-study/independent), depending on the requirements of your licensing board. Please check each program for the type of CE offered. Tests are available to additional participants for an additional fee. For live webcasts, the post-test must be completed within one week of viewing the programs.

Digital Seminars: Digital seminars allow you to either stream the content across the internet or download directly to your computer or other digital device to watch at your convenience. You may stop, start, and rewind the program as needed. Whether you stream or download the seminar, the content will be available to you for as long as you like. Digital Seminars will offer Self-Study Credits (Home-Study/ Independent).

[+] [-] What is an online course?
Online courses are web-based, go-at-your-own pace courses. There are no set times that you must be logged into the course. You will have access to the course for one year from your purchase date, and you can complete the course on your own scheduled within that time frame. Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into the course through the link in the welcome email sent to you after registration, and all tests must be completed within one year of your purchase date. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately. We’re sorry, but post-tests may not be purchased for additional participants.
[+] [-] How do I access the live webcasts or digital seminars that I’ve already purchased?
Please log into your distance-learning account on catalog.pesi.com. Your purchases will be accessible from your “My Account” page.
[+] [-] How do I access the online test for my live webcast or digital seminar?
You can access a post-test by logging into your distance-learning account on catalog.pesi.com. On your “My Account” page, click the “Certificate” button under the test that you wish to complete.
[+] [-] How do I get access to the materials for a webcast or digital seminar?
To access the course materials, go to catalog.pesi.com and log into your distance-learning account. You may access the materials by clicking the “Handouts” button. For live webcasts, the handouts and materials are usually not available until 1-2 days before the webcast date.
[+] [-] How do I access the online courses that I’ve purchased?
Online courses are not connected to any PESI account. You can access your online courses through the course welcome email, which you should have received within 15 minutes of your purchase. The welcome email has a link to the course’s login, as well as a temporary password, which will need to be changed within 48 hours. If you did not receive the welcome email for your course, please first check your junk/spam folder for an email from courses@pesi.com. If the email is not in your junk/spam folder, please call or email customer service to have it resent to you.
[+] [-] How do I get my CE certificate? Is there an additional fee?

For live webcasts and digital seminars, your payment for the program includes one free CE test. To complete the test, please log into your distance-learning account on catalog.pesi.com and click the orange “Certificate” button under the program’s title. Tests are available to additional participants for an additional fee, and this fee varies by program. For live webcasts, the post-test must be completed within one week of viewing the program. There is no deadline to complete the post-test for digital seminars. However, please check the CE credits for your profession regarding CE expiration dates.

For online courses, your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into the course directly, and all tests must be completed within one year of your purchase date. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately. We’re sorry, but post-tests may not be purchased for additional participants.

[+] [-] Do CE credits expire on home study products?
For some professions, yes. CE expiration dates vary by licensing board. Please check the CE credit statements on the program’s webpage for specific expiration dates. If an expiration date is not specifically listed for your profession, please contact your board directly to learn about its rules regarding CE expiration.
[+] [-] Can I share the program I purchased with my colleague?
In most cases, yes. Tests are available to additional participants for an additional fee for all program types except for online courses.

Continuing Education

[+] [-] How do I find out what continuing education credits are available for one of your seminars? How do I get the credit?

Seminar continuing education credits can be found on seminar brochure or on the seminar’s webpage under the “CE Credits” tab. If your profession is not listed in the brochure, please contact your board to determine your continuing education requirements and to check for reciprocal approval. Many boards will approve our seminars based on other board approvals shown in brochure. A Certificate of Successful Completion will only be issued if you have complied with and completed all required procedures. We provide all attendees with written proof of attendance, but you must attend the entire seminar to receive full credit. Availability of partial attendance credits and home study credit options depends on your profession and the requirements of your licensing board.

Certificates of Completion are distributed at the conclusion of the live seminar for those who pre-register and are in full attendance. However, Certificates of Completion may not be present for late registrants and will not be available at the seminar location for walk-in registrants. If Certificate of Completion is not available at the seminar, you will receive a Letter of Attendance. The Letter of Attendance is your proof that you attended the seminar until you receive your Certificate of Completion. Partial Certificates of Completion (if your board allows) and certificates for late and walk-in registrants will be emailed to you within 30 days of the seminar date.

[+] [-] How do I obtain credit after attending a seminar?

A Certificate of Successful Completion will only be issued if you have complied with and completed all required procedures. You must attend the entire seminar to receive full credit.

Credit for partial attendance, credit reporting procedures, and home study options are dependent on your specific profession and its licensing board requirements. You may contact us with questions.

Certificates of Completion are distributed at the conclusion of the live seminar for those who pre-register and are in full attendance. However, Certificates of Completion may not be present for late registrants and will not be available at the seminar location for walk-in registrants. If Certificate of Completion is not available at the seminar, you will receive a Letter of Attendance. The Letter of Attendance is your proof that you attended the seminar until you receive your Certificate of Completion. Partial Certificates of Completion (if your board allows) and certificates for late and walk-in registrants will be emailed to you within 30 days of the seminar date.

[+] [-] I lost the Certificate of Completion from a seminar I attended. How do I get a replacement?
Call customer service at 800-844-8260. There is a $10.00 fee for replacement Certificates of Completion. Pre-payment is required.
[+] [-] Are CE credits available for your products?

Yes. The availability of continuing education credits on home study products varies by profession. Please contact your licensing/certification board to confirm credit availability. Credit information is also listed by profession under the “CE Credits” tab on each product’s webpage. If CE is mentioned but your profession is not listed, please contact your board to confirm whether self-study is an acceptable option, and to check for reciprocal approval. Some boards will allow you to submit for self-study CE on your own, or will approve our self-study packages based on the approval of other licensing boards.

A Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%.

[+] [-] How do I complete the post-test for a product?

Post-test completion options vary by product format. For all product formats, a Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%.

CDs/DVDs: For most programs, post-tests can be completed online through your bookstore account on pesi.com account, or you can send in a paper test to be graded. There is an additional fee to complete the post-test for CDs and DVDs. This fee varies by program. The online test is usually less expensive than the paper test fee. Both online and paper tests are available to additional participants for an additional fee.

Paper tests are available in PDF format on the first disk of your set in the “Media” folder. For help with retrieving the PDFs, please refer to our CD/DVD Instructions. Please allow 4-6 weeks to receive the Certificate of Successful Completion for your paper test.

Online tests can be purchased at the time that you purchase the program, through the link in the “Media” folder, or by calling customers service. You can access the post-test by logging into your bookstore account on www.pesi.com by clicking “Login” and then selecting “Educational Products” from the drop-down list. After you login, hover over “Customer Care” and then select “Your Account.” On your “My Account” page, click on “Start Test” next to the test you wish to completed. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.

Live Webcasts and Digital Seminars: Your payment for the program includes one free CE test. To complete the test, please log into your distance-learning account on catalog.pesi.com and click the orange “Certificate” button under the program’s title. Tests are available to additional participants for an additional fee. For live webcasts, the post-test must be completed within one week of viewing the programs. There is no deadline to complete the post-test for digital seminars. However, please check the CE credits for your profession regarding CE expiration dates.

Online Courses: Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into the course directly, and all tests must be completed within one year of your purchase date. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately. We’re sorry, but post-tests may not be purchased for additional participants.

[+] [-] Do CE credits expire on home study products?
For some professions, yes. CE expiration dates vary by licensing board. Please check the continuing education credit statements on the program’s webpage for specific expiration dates. If an expiration date is not specifically listed for your profession, please contact your board directly to learn about its rules regarding CE expiration.

Mail and Email Preferences

[+] [-] How do I get added to your mailing list?
Please visit our add to mailing list page to be added to our mailing list.
[+] [-] How do I get added to your email list?
Please visit our add to email list page to be added to our email list.
[+] [-] How do I get removed from your mailing list?
Please visit our remove from mailing list page to be removed from our mailing list.
[+] [-] How do I unsubscribe from your email list?
Please visit our unsubscribe from email list page to be removed from our email list.
[+] [-] How do I make sure email from PESI, Inc. is not delivered to my Spam or Junk folder?

You can proactively make PESI Inc. a "Trusted Source" by adding our "From Address" (customersupport@pesi.com; info@pesi.com; courses@pesi.com; catalogsupport@pesi.com; no-reply@pesi.com) to your address book, contact list, or safe sender list. 

If you find a PESI Inc. email in your spam or junk folder, many email programs allow you to mark the email as a "Trusted Source" by clicking "Not Spam" or "Add to Safe Senders List," which will allow future PESI Inc. emails to be delivered directly to your Inbox.

[+] [-] Will my information be sold?
No; PESI, Inc. will not sell your information. We do occasionally allow other companies to send you information on programs and products that are similar to ours. We always review and pre-approve the programs and products before we allow other companies to send you this information.

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