Career Opportunities

At PESI we reach millions of professionals daily, offering them advanced training so that they can help others to achieve hope and healing. Our work has a deeper purpose; one that contributes to improving the quality of life of others. Our mission is to connect knowledge with need; we help clinicians, in the mental health and healthcare fields, throughout the world expand their knowledge through delivering innovative and cutting-edge training that helps them to improve the outcomes of their clients’ lives. 

Our people create our success: We listen and we learn, and we strive to meet or exceed the expectations of our customers, associates and vendors. 

We go direct and assume competence: We expect open, honest and ethical relationships both internally and externally.

We encourage you to be an entrepreneur: Our associates view their position or area as if it were their own business, and make decisions accordingly.  

We aim for innovation and creativity: Continuous improvement and falling forward is what facilitates our ability to meet our mission of connecting knowledge with need

The business development team is a group of strategic thinkers who create and market dynamic continuing education seminars and courses. This team focuses on identifying and evaluating topics for mental health, healthcare and rehab professionals that are both relevant and exciting for professionals to attend. Additionally, this team builds relationships with expert speakers, trainers, and authors in the fields of psychotherapy and healthcare, assisting them in the design of seminars and online courses, developing clear marketing strategies and compelling sales copy; while collaborating with a small, close-knit team. This is a team of experience business-minded professionals with whom you will grow and expand your knowledge by collaboration and innovation.

What You Will Be Doing: (responsibilities)

  • Identify the latest trends, techniques, approaches, topics, and voices in the field psychotherapy, healthcare and rehabilitation that are most relevant to professionals

  • Turn those ideas into compelling seminars, courses, and training programs that professionals will find useful and want to attend

  • Develop and maintain strong relationships with new and existing presenters

  • Create data-driven direct mail and digital marketing campaigns through writing compelling sales copy and determining the most pertinent target audience

  • Maintain a robust knowledge of the field of psychotherapy and healthcare 

  • Analyze effectiveness of marketing strategies and align future campaigns with current data and trends.

  • Work both independently and collaboratively by creating goals for yourself, meeting deadlines, and communicating ideas clearly to team members

What You Bring to the Team: (skills and requirements)

  • Bachelor’s Degree preferred 

  • 3-5 years’ experience in one or more areas marketing, new business development, product 

  • development or business ownership  

  • Budgeting, analysis and negotiation skills 

  • Exceptional verbal and written communication skills 

  • Willingness to take risks 

  • Evening/weekend calls/emails when emergencies might arise with speakers and travel issues 

  • Flexibility to be self-motivated but also excel in a team environment 

  • A keen entrepreneurial drive 

  • Ability to manage multiple tasks with great attention to detail 

  • Excellent problem solving skills in a challenging and fast paced environment  

  • Intermediate to advanced computer proficiency in Microsoft applications 

  • Some travel required, up to 15%

  • Entrepreneurial background 

  • Content marketing training/experience

  • Experience with continuing education boards or trainings

  • Training, work experience or license in the psychotherapy or healthcare field 

We are an organization that loves to play the game of business and we are unapologetically driven and dedicated to creating world-class educational solutions for our customers.  By doing so, we get to help people around the world find comfort and healing.  

PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status.  All qualified candidates are encouraged to apply.

At PESI we reach millions of professionals daily, offering them advanced training so that they can help others to achieve hope and healing. Our work has a deeper purpose; one that contributes to improving the quality of life of others. Our mission is to connect knowledge with need; we help clinicians, in the mental health and healthcare fields, throughout the world expand their knowledge through delivering innovative and cutting-edge training that helps them to improve the outcomes of their clients’ lives. 

Our people create our success: We listen and we learn, and we strive to meet or exceed the expectations of our customers, associates and vendors. 

We go direct and assume competence:  We expect open, honest and ethical relationships both internally and externally.

We encourage you to be an entrepreneur: Our associates view their position or area as if it were their own business, and make decisions accordingly.  

We aim for innovation and creativity: Continuous improvement and falling forward is what facilitates our ability to meet our mission of connecting knowledge with need.

The PESI Customer Service Team delivers customer service and technical support for behavioral health, rehab, and healthcare professionals around the world!  We provide Best-In-Class service by engaging our customers through answering phone calls, emails and live chats.  Our goal is to support and assist professionals in identifying and utilizing our educational programming, not only to earn continuing education credit, but apply the knowledge gained from our experts to improve the lives of their clients and patients.  

The support our Customer Service Team gives - not only to our customers, but to other departments in the company - ensures delivery of PESI’s world-class programs.  These programs allow professionals to treat their clients and improve patient outcomes for tens of thousands of adults and children each year!   

What You Will Be Doing: (responsibilities)

  • Professionally monitor and handle incoming phone and e-mail requests from customers and ensure that issues are resolved both promptly and thoroughly

  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions in our system(s)

  • Provide quality service and support in a variety of areas including, but not limited to; registration, program content, continuing education credits, webcasts, product orders and association memberships in a timely manner

  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

  • Provide technical support for accessing online registrations and online programs

  • Take payment information and other pertinent information such as addresses and phone numbers

  • Sell products and services by informing customers of relevant add-ons’ and promotions

  • Collaborate with other departments by working on projects outside of the customer service area

  • Assist with placement of orders, refunds, re-ships, cancelations and/or exchanges

  • Utilize computer technology to handle high call volumes 

  • Work with customer service manager to ensure proper customer service is being delivered

  • Responsible for meeting customer service standards outlined by PESI Inc.

  • Responsible for other duties as assigned

What You Bring to the Team: (skills and requirements)

  • Associate degree and/or equivalent work experience in customer service/support

  • 1+ years of experience in a customer service or help desk capacity strongly preferred 

  • Demonstrated passion for excellence with respect to treating and caring for customers

  • Ability to communicate clearly and professionally, both written and verbal as the role requires extensive phone use

  • Has "thick skin" and is able to handle complaints and unpleasant customers

  • Ability to research and resolve complex customer issues and possess strong decision making and analytical skills

  • Willingness to work a flexible schedule and occasional overtime when needed (Monday – Friday hours vary from 6:30 am – 8:00 pm) - currently hiring for 11am – 8 pm schedule

  • Possess a strong work ethic and team player mentality

  • Must type a minimum of 35 WPM

  • Some experience with multiline telephones and strong technical aptitude preferred  

  • Possess the skill and ability to quickly pick up new technologies and software

  • Knowledge of technical support issues related to Internet connectivity and PC troubleshooting experience a plus

  • Computer proficiency in Microsoft Office, Microsoft Outlook, and Adobe Reader

  • Experience working with multiple computer systems 

  • Knowledge of various webinar delivery platforms, i.e. Zoom 

  • Involvement and success in a fast-paced, quickly changing environment

  • Prior leadership and/or training roles  

PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status.  All qualified candidates are encouraged to apply.

Career Opportunity: Digital Marketing Coordinator – Email Focus

What We Do:

At PESI we reach millions of professionals daily, offering them advanced training so that they can help others to achieve hope and healing. Our work has a deeper purpose; one that contributes to improving the quality of life of others. Our mission is to connect knowledge with need; we help clinicians, in the mental health and healthcare fields, throughout the world expand their knowledge through delivering innovative and cutting-edge training that helps them to improve the outcomes of their clients’ lives.

How We Do It:

Our people create our success: We listen and we learn, and we strive to meet or exceed the expectations of our customers, associates and vendors.

We go direct and assume competence: We expect open, honest and ethical relationships both internally and externally.

We encourage you to be an entrepreneur: Our associates view their position or area as if it were their own business, and make decisions accordingly.

We aim for innovation and creativity: Continuous improvement and falling forward is what facilitates our ability to meet our mission of connecting knowledge with need.

Overview of the Digital Technology Team:

The digital marketing technology team is utilizing cutting edge technology solutions to broadcast PESI’s mission around the globe. This is a team of experience digital marketers with whom you will grow and expand your knowledge by collaboration and innovation.

What You Will Be Doing: (responsibilities)

• Help deliver and execute our strategic email marketing campaigns
• Execute and analyze digital email strategies
• Support the overall marketing and business objectives
• Manage daily activities that effectively execute inbound email marketing programs

What You Will Bring to the Team: (skills and requirements)

• 1-3 years’ experience in digital marketing, preferred
• Beginner to intermediate HTML experience with the ability to code and debug emails and webpages using an HTML editor, i.e. Dreamweaver.
• Excellent written and verbal communication skills.
• Able to effectively juggle production schedules and changing initiatives, while meeting deadlines.
• Motivation to quickly learn new technology.
• Ability to manage multiple tasks with great attention to detail.
• Excellent problem solving skills in challenging and fast paced environments.
• Self-motivated and career-minded individual.
• Microsoft Office suite proficiency, especially Microsoft Excel

• Experience with an Email Service Provider (ESP), e.g. HubSpot
• Experience with Google Analytics or other web analytics service.
• Experience across the digital media landscape (including Email Marketing, Online Media Planning, Web Development and Analytics)

What Else You Should Know About Us:

We are an organization that loves to play the game of business and we are unapologetically driven and dedicated to creating world-class educational solutions for our customers. By doing so, we get to help people around the world find comfort and healing.

PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status.  All qualified candidates are encouraged to apply.