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Digital Seminar

Courageous Conversations – Communicating with Clarity, Conviction, and Kindness


Speaker:
Natalie Johnson, MS
Duration:
1 Hour 06 Minutes
Format:
Audio and Video
Copyright:
Jan 25, 2025
Product Code:
POS065626
Media Type:
Digital Seminar


Description

In the high-stakes environment of healthcare, where professional burnout looms large, the ability to engage in Courageous Conversations with clarity, conviction, and kindness stands out as a beacon of resilience and well-being. Dive into the art of courageous communication, a vital skill set for healthcare professionals navigating the complexities of patient care and team dynamics. Through a blend of theoretical insights and practical tools, participants will explore the intricate connection between effective communication and resilience, uncover the hidden impact of emotional triggers on professional interactions, and learn to harness the power of empathy and radical candor. This training is not just about enhancing communication skills; it's about fostering a culture of openness, understanding, and mutual respect that can significantly mitigate the effects of burnout and elevate the quality of care.

Credit

Disclosure of Program CoSponsorship

This program was developed through the joint providership of PESI, Inc. and vidl work.

For a record of activity attendance and completion, please log into your account on pesi.com. For additional record questions or concerns, please contact our customer service team at www.pesi.com/info or 1-800-844-8260.


Planning Committee Disclosure - Relevant relationships
Mitch Hauschildt receives a speaking honorarium from RockTape USA, Trigger Point, and TRX. He is a content contributor for Titan Nutrition. All relevant financial relationships with an ineligible company have been mitigated.
 
 
All other members of the PESI, Inc. planning committee have provided disclosures of financial relationships with ineligible organizations and any relevant non-financial relationships prior to planning content for this activity. None of the remaining committee members had relevant financial relationships with ineligible companies or other potentially biasing relationships to disclose to learners.  For speaker disclosures, please see the faculty biography.


* Credit Note - **

NOTE: Tuition includes one free CE Certificate (participant will be able to print the certificate of completion after passing the online post-test (80% passing score) and completing the evaluation). Instructional methods will include PowerPoint, didactic lecture, and others.

Continuing Education Information:  Listed below are the continuing education credit(s) currently available for this non-interactive self-study package. Program content is reviewed periodically per accrediting board rules for currency and appropriateness for credit. Credit approvals are subject to change. Please note, your state licensing board dictates whether self-study is an acceptable form of continuing education, as well as which credit types are acceptable for continuing education hours. Please refer to your state rules and regulations. If your profession is not listed, please contact your licensing board to determine your continuing education requirements and check for reciprocal approval. 
For other credit inquiries not specified below, please contact info@pesi.com or 800-844-8260 before purchase.

Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of your profession.  As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice in accordance with and in compliance with your profession's standards.  

For Planning Committee disclosures, please see the statement above.  For speaker disclosures, please see the faculty biography.


* Credit Note - ---

Earn up to 1.0 CE hours. Please see below, for more details, as credit amounts vary by state and profession. 


Nurses - Nurses, Nurse Practitioners, and Clinical Nurse Specialists

This self-study activity consists of 1.0 clock hours of continuing education instruction. Credit requirements and approvals vary per state board regulations. Please save the course outline, the certificate of completion you receive from this self-study activity and contact your state board or organization to determine specific filing requirements.


Nurses - California Nurses

PESI, Inc. is a provider approved by the California Board of  Registered Nursing, Provider #: 17118 for 1.0 self-study contact hours. 

** You will need to provide your license number to PESI. PESI must have this number on file in order for your hours to be valid.


Nurses - Florida Nurses

PESI, Inc. is an approved provider by the Florida Board of  Nursing. Provider #: FBN2858. These materials qualify for 1.0 self-study contact hours.

CE Broker


Nurses - Iowa Nurses

PESI, Inc. is an approved provider by the Iowa Board of Nursing. Provider #: 346. Nurses successfully completing these self-study materials will earn 1.0 self-study contact hours. Please email cepesi@pesi.com with your license number, include the title, speaker name and date. PESI must have this number on file in order for your hours to be valid.


Physical Therapists - Alaska Physical Therapists & Physical Therapist Assistants

CE credit is available. This self-study course consists of 1.0 continuing education credit hours for Alaska Physical Therapists. The Board Rule 12 AAC 54.420 confirms acceptance of continuing education programs that are recognized by other state physical therapy licensing boards. PESI, Inc. is recognized by the Physical Therapy Board of California as an approval agency to approve providers.


Physical Therapists - Arizona Physical Therapists & Physical Therapist Assistants

CE credit is available. The Arizona State Board of Physical Therapy recognizes continuing competence activities that have been approved by any state PT association or national medical/health care association (e.g., AOTA, ASHA). This self-study activity consists of 1.0 clock hours of instruction applicable for physical therapists.


Physical Therapists - California Physical Therapists & Physical Therapist Assistants

PESI, Inc. is recognized by the Physical Therapy Board of California as an approval agency to approve providers. This self-study lecture qualifies for 1.0 continuing competency hours.


Physical Therapists - Physical Therapists & Physical Therapist Assistants

This self-study course consists of 1.0 clock hours of instruction that is applicable for physical therapists. CE requirements for physical therapists vary by state/jurisdiction. Please retain the certificate of completion that you receive and use as proof of completion when required.


Physical Therapists - Illinois Physical Therapists & Physical Therapist Assistants

PESI, Inc. is a Registered Physical Therapy Continuing Education Sponsor through the State of Illinois Department of Financial and Professional Regulation, Division of Professional Regulation. License #: 216.000270. This self-study course qualifies for 1.0 CE credit hours.


Physical Therapists - Kentucky Physical Therapists, Physical Therapist Assistants

This self-study course consists of 1.0 continuing education credit hours. For Kentucky licensees, according to 201 KAR 22:045, this self-study educational offering may be applied toward Category 2 continued competency requirements.  Please review the regulation to determine eligibility. 


Physical Therapists - New York Physical Therapists & Physical Therapist Assistants

PESI, Inc. is recognized by the New York State Education Department, State Board for Physical Therapy as an approved provider for physical therapy and physical therapy assistant continuing education. This self-study course qualifies for 1.3 contact hours.


Physical Therapists - Oklahoma Physical Therapists, Physical Therapist Assistants

CE credit is available. This asynchronous activity consists of 1.0 continuing education credit hours for Oklahoma Physical Therapists. Oklahoma Administrative Code 435:20-9-3.1 confirms acceptance of continuing education programs offered by providers approved by other state physical therapy licensing boards. PESI, Inc. is a Registered Physical Therapy Continuing Education Sponsor through the State of Illinois Department of Financial and Professional Regulation, Division of Professional Regulation. License #: 216.000270.


Physical Therapists - Pennsylvania Physical Therapists and Assistants

The Pennsylvania State Board of Physical Therapy recognizes approval by all other state boards. This self-study activity consists of 1.0 clock hours of instruction that is applicable for physical therapists.


Physical Therapists - Utah Physical Therapists And Physical Therapist Assistants

This course is designed to meet the Utah DOPL Rule R156-24b-303b.2.c.iv - A commercial continuing education provider providing a course related to the practice of physical therapy. Please retain a copy of the advertising brochure and your certificate of completion to provide to your board should this be requested of you. This self-study activity consists of 1.0 clock hours of continuing education instruction.


Physical Therapists - Vermont Physical Therapists & Physical Therapist Assistants

CE credit is available. This course consists of 1.0 continuing education credit hours for Vermont Physical Therapists. The Board confirms acceptance of continuing education programs that are recognized by other state physical therapy licensing boards. PESI, Inc. is a Registered Physical Therapy Continuing Education Sponsor through the State of Illinois Department of Financial and Professional Regulation, Division of Professional Regulation. License #: 216.000270.


Physical Therapists - Virginia Physical Therapists & Physical Therapy Assistants

CE credit is available. This self-study course consists of 1.0 hours of type 2 continued competency credit for Virginia Physical Therapists and Physical Therapy Assistants. Regulation 18VAC112-20-131, Section B, (2) states that up to ten type 2 continued competency credits can be earned by completing independent study activities related to the clinical practice of physical therapy. 


Physicians - Physicians

Physicians may receive a maximum of 1.0 AMA PRA Category 1 Credit™ hours for completing this enduring material. This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of PESI, Inc. and vidl work. This activity was originally recorded on 01/25/2025. It was last reviewed on 02/27/2025 and is valid until 02/26/2028.  PESI, Inc. is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. 


Physicians Assistants - Physician Assistants

AAPA accepts certificates of participation for educational activities certified for AMA PRA Category 1 Credit™ from organizations accredited by ACCME such as PESI. Physician assistants may receive a maximum of 1.0 hours for completing this self-study program.

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of PESI, Inc. and vidl work. This activity was originally recorded on 01/25/2025. It was last reviewed on 02/27/2025 and is valid until 02/26/2028. PESI, Inc. is accredited by the ACCME to provide continuing medical education for physicians. PESI, Inc. designates this enduring material for a maximum of 1.0 AMA PRA Category 1 Credit(s)™.


Chiropractors - Chiropractors

https://cdn.pesi23.com/images/vkZSRGE-w06VCCe_E4cKxA.jpg

PESI is recognized by the PACE program of the Federation of Chiropractic Licensing Boards. This online course consists of 1.0 clock hours of continuing education instruction. Approval #065626/01252025.

For a list of boards that accept PACE courses, please visit this website: https://pacex.fclb.org/pages/BoardRequirements.php

**Please note that Chiropractors and/or Chiropractor Assistants must complete the post-test and evaluation and answer yes to the PACE Chiropractor question if they would like their participation submitted to PACE.


Other Professions

This self-study activity qualifies for 1.0 continuing education clock hours as required by many national, state and local licensing boards and professional organizations. Save your activity advertisement and certificate of completion, and contact your own board or organization for specific requirements.



Handouts/Brochure

Speaker

Natalie Johnson, MS's Profile

Natalie Johnson, MS Related seminars and products


Natalie Johnson is a consultant and performance coach with over 30 years’ experience working with employers globally. She is the co-founder and chief visionary of ViDL (“vital”) Work, a consulting firm that supports organizations so they can function at full capacity. Natalie’s work focuses on increasing energy, creating team connection, and developing courageous leaders. She creates inspiration and extraordinary experiences for her audiences all over the world.

Natalie has a background in human performance, specifically performance psychology, exercise physiology, performance nutrition and human resilience. She is an industry-recognized health coach, performance coach, sports nutritionist, and performance trainer. She is a certified Dare to Lead™ facilitator and a sought-after keynote speaker and trainer. She has received a variety of awards including Champion of Healthcare, Healthcare Hero, Business Leader Woman Extraordinaire, Health Program Innovation Award, Corporate Wellness Leadership Award and most recently Enterprising Women of the Year Award. Natalie is known for her engaging and high-energy personality, her approachable style, and for her ability to help people align behaviors with what is most important to them.


Speaker Disclosures:
Financial: Natalie Johnson has employment relationships with ViDL Work and Johnson & Johnson Learn. She receives a speaking honorarium from PESI, Inc.
Non-financial: Natalie Johnson has no relevant non-financial relationships.

 


Additional Info

Access for Self-Study (Non-Interactive)

Access never expires for this product.


Questions?

Visit our FAQ page at www.pesi.com/faq or contact us at www.pesi.com/info


Objectives

  1. Explain the concept of courageous communication and apply the "Frame Tool" to reframe their perspective on a challenging conversation they need to have, demonstrating an understanding of how to choose courage over comfort in difficult discussions.
  2. Participants will identify their own emotional triggers and communication traps, and analyze how these affect their behavior during conversations.
  3. Evaluate the effectiveness of applying radical candor and empathy in a challenging conversation they previously identified and create a personalized action plan for implementing courageous communication strategies in their professional or personal lives.

Outline

Understanding Emotional Dynamics in Communication

  • Connection between courageous conversations and resilience
  • Role of emotional triggers in hindering effective communication
  • Exploration of the amygdala's fight-or-flight response
  • Prefrontal cortex's role in thoughtful reaction management
  • Common communication traps and their impacts

Strategies for Effective Communication

  • "The frame" concept for altering perceptions and the significance of self-awareness
  • Techniques for maintaining an open state ("above the line")
  • Tools for engaging in productive dialogue.
  • Defining empathy, its importance in building connections
  • Strategies for empathetic communication even in challenging situations +

Implementing Radical Candor and Empathy

  • Balance personal care with direct challenges through the radical candor framework
  • Practical tips for creating empathy and trust in conversations
  • Impact of empathy on effective communication

Target Audience

  • Athletic Trainers
  • Counselors
  • Chiropractors
  • Educators
  • Exercise Physiologists
  • Nurse Practitioners
  • Nurses
  • Occupational Therapists
  • Physical Therapists
  • Physician Assistants
  • Other Healthcare Professionals

Reviews

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