Managing Challenging Patient & Family Behaviors Book and Video Kit

Package - Video & Book

~~$224.98 USD~~
$204.99

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Managing Challenging Patient & Family Behaviors Book and Video Kit

[+] [-] Caring for Challenging Patients and Family Members

Why is this topic important now?

The conditions in healthcare today may be compared to the movie, The Perfect Storm. In the healthcare industry at the beginning of the 21st century, an aging population, increased health care costs, Medicare uncertainties and burgeoning insurance premiums collide with worries about physical, mental and financial health. This comprehensive book builds skills to professionally and skillfully serve stressed-out patients and families while maintaining your own strength and capacity.

Who will benefit?

Healthcare providers including but not limited to nurses, physicians and allied medical professionals who work at outpatient, inpatient facilities, emergency rooms as well as in-home care; and educators including in-house trainers, instructors and professors.

This comprehensive book includes real-life examples, assessment tools, guidelines, checklists PLUS current research on the following topics:

The Functions of Challenging Behaviors Motivational Interviewing
Communication Styles, Respect and Civility
Emotional Intelligence and Stress Management
Diversity and Communications Challenges
Mental Illness: Clinical Disorders, Personality Disorders & Dementia
Violence Prevention, Management and Suicide
The Family & Support Network
The Challenges of Change

[+] [-] Managing Challenging Patient & Family Behaviors

Expert and international speaker, Paul Thomas Clements, PhD, APRN-BC, will teach you tips and tools that you can use immediately when faced with challenging patient and family behaviors. This program includes numerous practical strategies that you can implement with difficult situations like aggression, dementia and attention-seeking behaviors while maintaining patient and staff safety. The day is filled with opportunities to apply many of these strategies to real patient situations and case studies. Don’t miss this chance to learn techniques you can implement successfully with your most difficult patients.

Product Details

Format:: Package - Video & Book Instructions
Details:: Multi-disc DVD recording (6 hours, 10 minutes) with electronic manual and instructions.
Book: 120 Pages
Authors:: PAUL CLEMENTS, PHD, APRN-BC
SUSAN D. SCHUBERT, M.A.
S. MICHAEL KRAVITZ, PHD
Publisher:: PESI HealthCare
Copyright:: 7/23/2014
CE Available:: Yes, See CE credit tab for complete continuing education details
Product Code:: RVKIT081260

Objectives

[+] [-] 074180 - Managing Challenging Patient & Family Behaviors

Use motivational interviewing to identify causes of behavior.
Apply successful interventions to improve communication.
Develop real-life solutions for problem families.
Implement strategies for problem patient situations through case study discussion.
Analyze ways to improve your interpersonal effectiveness.

Outline

[+] [-] 074180 - Managing Challenging Patient & Family Behaviors

Difficult Patient Encounters: Asking the Right Questions

Interviewing the Patient
Types of Intervention
Self-Awareness

What Type of Communicator are You?

Reciprocal Communication
Strategies to Deal with the Angry Patient
Interpersonal Effectiveness & Exploring the Reasonable, Emotional, and Wise Minds

Motivational Interviewing

Understand the Patient’s Motivation
Listen with Empathy
Integration and Application
Empower Through Hope for Change
Communication Styles

The Family

Family Dynamics
Family Communication
Mediation

Psychiatric Emergencies

Schizophrenia, Schizoaffective Disorder
Substance-Induced Psychosis
Major Depression, Bipolar Disorder
Anxiety Disorder
Obsessive-Compulsive Disorder
Antisocial Personality Disorder, Narcissistic Personality Disorder
Histrionic Personality Disorder, Borderline Personality Disorder

Substance Misuse

Prevalence
Evaluation
Psychosocial Intervention

Other Medical Conditions

Geriatric Patients
Dementia
Delirium

Acute Psychosocial Crisis

Sexual Assault
Domestic Violence

Suicide

High-Risk Populations
Suicide & Psychiatric Diagnosis

Violent Patients

Prevalence & Risk
Major Profiles of Violence
Taking Care of Yourself

Author

PAUL CLEMENTS, PHD, APRN-BC

Paul Clements, PhD, APRN-BC, is a psychiatric clinical specialist, an experienced therapist, forensic consultant, and critical incident/trauma response specialist with over 25 years experience in a variety of psychiatric healthcare roles. Throughout his impressive career, Paul has worked directly with patients with major psychiatric diagnoses, in both inpatient and outpatient settings. He looks forward to sharing from his expertise as you strive to successfully meet the challenges caring for these patient populations in your own practice settings. His keen insights have been requested to provide counseling and crisis intervention to surviving family members in the aftermath of murder, suicide, motor vehicle accidents, and sudden infant death syndrome, as well as to survivors of interpersonal violence such as sexual abuse, rape and stalking. Additionally, Paul provides nationwide hospital consultation to establish workplace procedures to ensure patient and staff safety/violence prevention through the development of critical risk assessment approaches. Paul's expertise has been reflected through numerous publications and he remains a sought-after conference presenter on the topics of psychiatric/mental health diagnoses, violence and aggression. He is an Advanced Practice Psychiatric Nurse (APRN-BC) with national board certification and holds a Doctor of Philosophy in Psychiatric Forensic Nursing from The University of Pennsylvania.

Speaker Disclosures:

Financial: Paul Thomas Clements is an Associate Clinical Professor at Drexel University - College of Nursing and Health Professions. He has numerous publications and is regularly interviewed for television, radio, and print media. He receives a speaking honorarium from PESI, Inc. He has no relevant financial relationships with ineligible organizations.

Non-financial: Paul Thomas Clements has no relevant non-financial relationships to disclose.

SUSAN D. SCHUBERT, M.A.

Susan Schubert builds group harmony through teamwork and diversity, solving problems, and increasing leadership skills. Schubert is a facilitator and trainer with a B.A. in English from Hofstra University and an M.A. in Public Administration and Community Leadership from Central Michigan University. She is co-author of the Crisp Series books Managing Upward and Emotional Intelligence Works. Susan is an adjunct professor with the Graduate School USA conducting courses on internal consulting for United States Government Agencies throughout the U.S.

S. MICHAEL KRAVITZ, PHD

S. Michael Kravitz, Ph.D., is a psychologist with over 35 years of experience in various outpatient and inpatient settings including nursing homes, hospitals, group homes, medical and psychological treatment facilities. Dr. Mike has presented similar programs throughout the United States and in Israel, as a keynote speaker, seminar leader and trainer. He is an adjunct professor at Franklin University and has written four books: Caring for Challenging Patients and Family Members with Susan Schubert (PESI, 2012), Managing Negative People (Crisp Learning, 1995) and Emotional Intelligence Works (Thomson/Course Tech., 2000). Dr. Mike's practical presentations are infused with humor and engage his participants in an interactive learning experience.

Continuing Education Credits Awarded for Completion of Entire Package

[+] [-] Combined Continuing Education Credit From All Components

Save time and $10 off the price of other submission methods – purchase & take the CE test online for $9.99 USD per participant per program. Additional processing fees apply for other submission methods (i.e. mail, fax, etc.). Please contact our Customer Service at 1-800-844-8260 for more details. International CE rates may vary; please contact our Customer Service at 1-800-844-8260 for more details.

Listed below are the continuing education credit(s) currently available for this non-interactive self-study package. Please note, your state licensing board dictates whether self-study is an acceptable form of continuing education. Please refer to your state rules and regulations. This self-study package may include multiple product formats. To receive full credit, please submit the CE test for each format that has self-study materials included. To access these documents, play disc #1 in your computer.

Certificates of Successful Completion will be emailed, faxed or mailed to participants completing the post-test(s)/evaluation(s) and paying the CE fee(s).

**Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of mental health professionals. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice in accordance with and in compliance with your professions standards.

All members of the PESI, Inc. planning committee have provided disclosures of financial relationships with ineligible organizations and any relevant non-financial relationships prior to planning content for this activity. None of the committee members had relevant financial relationships with ineligible companies or other potentially biasing relationships to disclose to learners. For speaker disclosures, please see the faculty biography.

Registered Dietitians & Dietetic Technicians
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PESI, Inc., PE001, is a Continuing Professional Education (CPE) Accredited Provider with the Commission on Dietetic Registration (CDR) from July 1, 2019 through June 30, 2022. Registered dietitians (RDs) and dietetic technicians, registered (DTRs) will receive 5.5 continuing professional education units (CPEUs) for completion of this program/materials. Continuing Professional Education Provider Accreditation does not constitute endorsement by CDR of a provider, program, or materials. This self-study program/material is designated as LEVEL 2.

Nurses/Nurse Practitioners/Clinical Nurse Specialists - Credit Expired: 7/23/2017
No CE available for this board.

California Nurses: PESI, Inc. is a provider approved by the California Board of Registered Nursing, Provider #:17118 for 5.5 self-study contact hours.

You will need to provide your license number to PESI. PESI must have this number on file in order for your hours to be valid.

Florida Nurses: Florida

PESI, Inc. is an approved provider by the Florida Board of Nursing. Provider #: FBN2858. These materials qualify for 5.5 self-study contact hours.

Iowa Nurses: PESI, Inc. is an approved provider by the Iowa Board of Nursing. Provider #: 346. Nurses successfully completing these self-study materials will earn 6.6 self-study contact hours.

Copies of the evaluation may be sent to the IBON. You will need to provide your license number to PESI. PESI must have this number on file in order for your hours to be valid.

Physical Therapists & Physical Therapist Assistants
This self-study course consists of 5.5 clock hours of instruction that is applicable for physical therapists. CE requirements for physical therapists vary by state/jurisdiction. Please retain the certificate of completion that you receive and use as proof of completion when required.

California Physical Therapists & Physical Therapist Assistants: CA PT

PESI, Inc. is recognized by the Physical Therapy Board of California as an approval agency to approve providers. This self-study lecture qualifies for 5.5 continuing competency hours.

Illinois Physical Therapists & Physical Therapist Assistants: PESI, Inc. is a Registered Physical Therapy Continuing Education Sponsor through the State of Illinois Department of Financial and Professional Regulation, Division of Professional Regulation. License #: 216.000270. This self-study course qualifies for 5.5 CE credit hours.

New York Physical Therapists & Physical Therapist Assistants: PESI, Inc. is recognized by the New York State Education Department, State Board for Physical Therapy as an approved provider for physical therapy and physical therapy assistant continuing education. This self-study course qualifies for 5.5 contact hours.

Social Workers
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PESI, Inc. is an approved provider with the Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling. Provider Number 50-399. This self-study course qualifies for 5.5 continuing education credits.

Breakdown of Continuing Education Credits by Components

[+] [-] 074180 - Managing Challenging Patient & Family Behaviors

For U.S. and Canadian customers, a CE test is available for $9.99 USD per participant. International CE rates may vary; please contact our Customer Service at 1-800-844-8260 for more details.

Listed below are the continuing education credit(s) currently available for this non-interactive self-study package. Please note, your state licensing board dictates whether self study is an acceptable form of continuing education. Please refer to your state rules and regulations.

Certificates of Successful Completion may be emailed, faxed or mailed to participants completing the post-test/evaluation and paying the CE fee.

**Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of mental health professionals. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice in accordance with and in compliance with your professions standards.

All members of the PESI, Inc. planning committee have provided disclosures of financial relationships with ineligible organizations and any relevant non-financial relationships prior to planning content for this activity. None of the committee members had relevant financial relationships with ineligible companies or other potentially biasing relationships to disclose to learners. For speaker disclosures, please see the faculty biography.

Registered Dietitians & Dietetic Technicians
CDR (Dietitians) Logo

PESI, Inc., PE001, is a Continuing Professional Education (CPE) Accredited Provider with the Commission on Dietetic Registration (CDR) from July 1, 2019 through June 30, 2022. Registered dietitians (RDs) and dietetic technicians, registered (DTRs) will receive 6.0 continuing professional education units (CPEUs) for completion of this program/materials. Continuing Professional Education Provider Accreditation does not constitute endorsement by CDR of a provider, program, or materials. This self-study program/material is designated as LEVEL 2.

Nurses/Nurse Practitioners/Clinical Nurse Specialists - Credit Expired: 7/23/2017
No CE available for this board.

California Nurses: PESI, Inc. is a provider approved by the California Board of Registered Nursing, Provider #:17118 for 6.0 self-study contact hours.

You will need to provide your license number to PESI. PESI must have this number on file in order for your hours to be valid.

Florida Nurses: Florida

PESI, Inc. is an approved provider by the Florida Board of Nursing. Provider #: FBN2858. These materials qualify for 6.0 self-study contact hours.

Iowa Nurses: PESI, Inc. is an approved provider by the Iowa Board of Nursing. Provider #: 346. Nurses successfully completing these self-study materials will earn 6.3 self-study contact hours.

Copies of the evaluation may be sent to the IBON. You will need to provide your license number to PESI. PESI must have this number on file in order for your hours to be valid.

Florida Occupational Therapists & Occupational Therapy Assistant: Florida

PESI, Inc. is an approved provider with the Florida Board of Occupational Therapy. Provider Number 50-399. This self-study course qualifies for 6.3 continuing education credits.

Physical Therapists & Physical Therapist Assistants
This self-study course consists of 6.25 clock hours of instruction that is applicable for physical therapists. CE requirements for physical therapists vary by state/jurisdiction. Please retain the certificate of completion that you receive and use as proof of completion when required.

California Physical Therapists & Physical Therapist Assistants: CA PT

PESI, Inc. is recognized by the Physical Therapy Board of California as an approval agency to approve providers. This self-study lecture qualifies for 6.25 continuing competency hours.

Illinois Physical Therapists & Physical Therapist Assistants: PESI, Inc. is a Registered Physical Therapy Continuing Education Sponsor through the State of Illinois Department of Financial and Professional Regulation, Division of Professional Regulation. License #: 216.000270. This self-study course qualifies for 6.0 CE credit hours.

New York Physical Therapists & Physical Therapist Assistants: PESI, Inc. is recognized by the New York State Education Department, State Board for Physical Therapy as an approved provider for physical therapy and physical therapy assistant continuing education. This self-study course qualifies for 7.6 contact hours.

Texas Physical Therapists & Physical Therapist Assistants: This self-study activity is provided by the Texas Board of Physical Therapy Examiners Accredited Provider #2106032TX and meets continuing competence requirements for physical therapist and physical therapist assistant licensure renewal in Texas. This activity will provide 6.25 CCUs. The assignment of Texas PT CCUs does not imply endorsement of specific course content, products, or clinical procedures by TPTA or TBPTE. Full attendance is required; no partial credits will be offered for partial attendance.

Speech-Language Pathologists & Audiologists
This course contains 6.0 hours of self-study continuing education. It was not offered for ASHA CEUs. Please retain your certificate of completion. If audited for ASHA Certification Maintenance, you can submit this certificate of completion at that time. For state licensure, teacher certification renewal, or other credential renewal, contact those agencies for information about your reporting responsibilities and requirements.

California Speech-Language Pathologists/Audiologists: PESI, Inc. is an approved provider with the California Speech-Language Pathology and Audiology Board, #PDP 319. This course meets the qualifications for 6.0 hours of self-study continuing professional development credit for Speech-Language Pathologists or Audiologists, as required by the California Speech-Language Pathology and Audiology Board.

Social Workers
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PESI, Inc., #1062, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. PESI, Inc. maintains responsibility for this self-study course. ACE provider approval period: January 27, 2017 - January 27, 2020. Social Workers completing this course receive 6.25 Clinical Practice continuing education credits. Course Level: Intermediate. Full attendance is required; no partial credits will be offered for partial attendance. A certificate of attendance will be awarded at the end of the program to social workers who complete the program evaluation.

Canadian Social Workers: PESI, Inc., #1062, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. PESI, Inc. maintains responsibility for this self-study course. ACE provider approval period: January 27, 2017 - January 27, 2020. Social Workers completing this course receive 6.25 Clinical continuing education credits. Course Level: Intermediate. Full attendance is required; no partial credits will be offered for partial attendance. A certificate of attendance will be awarded at the end of the program to social workers who complete the program evaluation. Canadian provinces may accept activities approved by the ASWB for ongoing professional development.

Illinois Social Workers: PESI, Inc. is an approved provider with the State of Illinois, Department of Financial and Professional Regulation, Division of Professional Regulation. License #: 159-000154. Successful completion of this self-study activity qualifies for 6.0 contact hours.

Minnesota Social Workers: PESI, Inc. is an approved provider with the State of Minnesota, Board of Social Work. Provider #: CEP-140. This self-study course has been approved for 6.0 continuing education hours. A certificate will be issued upon successful completion of a post-test.

California Social Workers/ Counselors/Marriage & Family Therapists/Licensed Educational Psychologists: The California Board of Behavioral Sciences accepts CE programs that are approved by other approval agencies, including several that approve PESI and its programs. A full list of approval agencies accepted by the BBS can be found at www.bbs.ca.gov/licensees/cont_ed.html under “Where to find CE Courses.” This intermediate level activity consists of 6.0 clock hours of continuing education instruction.

Florida Social Workers, Marriage & Family Therapists, and Mental Health Counselors: Florida

PESI, Inc. is an approved provider with the State of Ohio Counselor, Social Worker and Marriage & Family Therapist Board. Provider approval #: RCST071001. Successful completion of this self-study course meets the qualifications for 6.25 clock hours of continuing education credit.

Pennsylvania Social Workers/Counselors/Marriage & Family Therapists: This intermediate activity consists of 6.25 clock hours of continuing education instruction. Credit requirements and approvals vary per state board regulations. Please contact your licensing board to determine if they accept programs or providers approved by other national or state licensing boards. A certificate of attendance will be awarded at the end of the program to participants who are in full attendance and who complete the program evaluation. Full attendance is required, variable credits may not be awarded per the Pennsylvania State Board.

Other Professions
This self-study activity qualifies for 6.25 clock hours of instructional content as required by many national, state and local licensing boards and professional organizations. Retain your certificate of completion and contact your board or organization for specific filing requirements.

Disclaimer: **Information obtained in this course should be used within your scope of practice.
**It is your ethical responsibility to report accurate hours to your licensing board.
**All self-study participants must complete and pass (80% or better) a post-test and evaluation prior to receiving a certificate of completion. If you require a copy of the test/evaluation for CE purposes, please print at the time you take the test. Or you may call our customer service department and a copy of your test/evaluation will be emailed to you. Please allow 30-45 days.

[+] [-] 074480 - Caring for Challenging Patients and Family Members

Audience

Nurses, Nurse Practitioners, Physician Assistants, Nursing Home Administrators, Social Workers, Occupational Therapists, Occupational Therapy Assistants, Physical Therapists, Physical Therapy Assistants, Risk Managers, Speech-Language Pathologists, Registered Dietitians & Dietetic Technicians

Satisfaction Guarantee
Your satisfaction is our goal and our guarantee. Concerns should be addressed to PESI HealthCare, P.O. Box 1000, Eau Claire, WI 54702-1000 or call (800) 844-8260.

ADA Needs
We would be happy to accommodate your ADA needs; please call our Customer Service Department for more information at (800) 844-8260.