Career Opportunities

Interested in joining our team?

We are currently seeking talented individuals to partner with us in a variety of roles.

If you would like to join our growing team of professionals, please email your resume to spryse@pesi.com today!!!
[+] [-] Customer Service Representative
Team:
Title:
Reports To:
Customer Service
Customer Service Representative
Customer Service Manager


Summary:

The Customer Service team is currently seeking to fill an opening for a Customer Service Representative. The PESI Inc. customer service team is collaborative, fast paced and continuously changing and evolving to meet the demands of our business and customer needs. This role is responsible for acting as a liaison between our customers and PESI. As a representative you will be responsible for providing information to customers in response to inquiries about PESI products and services.


Responsibilities:

  • Professionally monitor and handle incoming phone and e-mail requests from customers and ensure that issues are resolved both promptly and thoroughly
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions in our system(s)
  • Provide quality service and support in a variety of areas including, but not limited to; registration, program content, continuing education credits, webcasts, product orders and association memberships in a timely manner
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
  • Provide technical support for accessing online registrations and online programs
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Sell products and services by informing customers of relevant add-ons’ and promotions
  • Assist with placement of orders, refunds, re-ships, cancelations and/or exchanges
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Responsible for meeting customer service standards outlined by PESI Inc.
  • Responsible for other duties as assigned

Requirements:

  • Associate degree and/or equivalent work experience in customer service/support
  • 1+ years of experience in a customer service or help desk capacity strongly preferred
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Ability to communicate clearly and professionally, both written and verbal as the role requires extensive phone use
  • Has "thick skin" and is able to handle complaints and unpleasant customers
  • Ability to research and resolve complex customer issues and possess strong decision making and analytical skills
  • Willingness to work a flexible schedule and occasional overtime when needed (Monday – Friday hours vary from 7:00 am – 6:00 pm)
  • Possess a strong work ethic and team player mentality
  • Must type a minimum of 35 WPM
  • Some experience with multiline telephones and strong technical aptitude preferred
  • Possess the skill and ability to quickly pick up new technologies and software
  • Knowledge of technical support issues related to Internet connectivity and PC troubleshooting experience a plus
  • Computer proficiency in Microsoft Office, Microsoft Outlook, and Adobe Reader

Benefits:

PESI offers a full benefits package including:

  • PTO
  • Paid Holidays
  • Health, Dental and Vision Insurance
  • 401k
  • EAP
  • Tuition Assistance
  • Opportunity for additional incentive pay
  • Short-term and long-term disability
  • And more!

Equal Employment Opportunity

PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

[+] [-] Lead Customer Service/Support
Team:
Title:
Customer Service/Support
Customer Service/Support Lead


Summary:

PESI is seeking to fill two Customer Service/Support Leads. The customer service/support team is collaborative, fast paced and continuously changing and evolving to meet the demands of our customer and providing world class customer experiences.

This role is responsible for managing the day to day activities of our fast pace customer service/support center to optimize resource efficiency, cost effectiveness and providing best in class customer support. Responsible for ensuring technology is utilized to a maximum, developing the team, driving best in class customer support, and customer engagements.


Responsibilities:

  • Provides team with timely and constructive performance feedback; develops staff and provides opportunities that enhance staff career growth
  • Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals
  • Ensures the volume of work produced meets PESI standards/metrics and ensures customer satisfaction
  • Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring best in class customer support
  • Partner with customer service/support leadership team, responsible for providing new approaches, ideas to optimize the team and customer experiences
  • Work with leadership to align customer service/support activities and cross-functional initiatives to support and enhance PESI objectives
  • Responsible for other duties as assigned

Requirements:

  • Bachelor’s degree and/or equivalent work experience in customer support or operations
  • 3+ years of experience in a customer service or help desk capacity strongly preferred
  • Strong desire to lead and motivate teams
  • Excellent communication, personal skills and organizational skills
  • Strong understanding of company products, policies, processes and overall business
  • Has “thick skin” and can handle escalated complaints and unpleasant customers
  • Ability to remain calm and courteous under pressure
  • Possesses a positive attitude and takes ownership of problems and issues to work through them
  • Willingness to work a flexible schedule and occasional overtime when needed
  • Possess a strong work ethic and team player mentality
  • Detail oriented and accurate while being efficient
  • Ability to research and resolve complex customer service issues and possess strong decision making and analytical skills
  • Possess the skill and ability to quickly pick up new technologies and software and assist with teaching them to representatives

Benefits:

PESI offers a full benefits package including:

  • PTO
  • Paid Holidays
  • Health, Dental and Vision Insurance
  • 401k
  • EAP
  • Tuition Assistance
  • Opportunity for additional incentive pay
  • Short-term and long-term disability
  • And more!

Equal Employment Opportunity

PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

[+] [-] Social Work Continuing Education Administrator
Team:
Title:
Reports To:
Operations – Program Services
Social Work Continuing Education Administrator
Program Services Manager


Summary:

The program services team is currently seeking to fill an opening for a Social Work Continuing Education Administrator. The continuing education team is a fast paced and collaborative environment. This role is responsible for fostering positive social work board relationships, ensuring the CE process is accurately followed and executing in a timely manner.


Responsibilities:

  • Maintain a working knowledge of social work board CE standards and make recommendations
  • Foster positive relationships with social work boards and act as a liaison between PESI and boards
  • Work interdepartmentally to ensure CE is in place for each program
  • Facilitate the continuing education application process
  • Submit and verify attendance information
  • Address and resolve CE related customer inquiries
  • Create and proofread brochure and web content relevant to CE
  • Manage multiple projects simultaneously to meet required deadlines
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
  • Responsible for other duties as assigned

Requirements:

  • Bachelor’s Degree in Social Work or equivalent experience (preferred). Degrees in Business or related field will also be considered.
  • Ability to multi task, prioritize and solve problems
  • Must have strong time management skills to meet deadlines
  • Organized self-starter who shows initiative and entrepreneurial drive with an ability to interact with a diverse group of professionals.
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Ability to communicate clearly and professionally, both written and verbal
  • Ability to research and resolve complex customer issues and possess strong decision making and analytical skills
  • Possess a strong work ethic and team player mentality
  • Strong technical aptitude required; proficiency in Windows applications

Benefits:

PESI offers a full benefits package including:

  • PTO
  • Paid Holidays
  • Health, Dental and Vision Insurance
  • 401k
  • EAP
  • Tuition Assistance
  • Opportunity for additional incentive pay
  • Short-term and long-term disability
  • And more!

Equal Employment Opportunity

PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

[+] [-] Software Engineer
Team:
Title:
Reports To:
Information Technology
Software Engineer
Software Development Manager


Summary:

The Information Technology team is currently seeking to fill the open position of Software Engineer. Join a team that is working together to change how we reach our customers by developing new and innovative solutions to create efficiencies, expand our capabilities, and provide our customers with the best in class experience. PESI is the nation’s leader in behavioral health education and publishing, with offices on three continents and looking to expand. Join a company with a culture that embraces inquisitiveness, responsibility, collaboration and continual learning and growth.


Opportunities:

  • Engage in meaningful work that has a real impact on society
  • Work with passionate engineers who enjoy continuously learning from each other
  • Be a problem solver, including knowing when the best solution involves writing no code at all
  • Have access to the tools you need, both software and hardware, to do your best work
  • Be empowered to present new ideas and create solutions that shape the future of our entire organization
  • Maintain a healthy work life balance

Responsibilities:

  • Design, implement, and maintain new web-based applications from initial requirements gathering thru deployment and the entire software development lifecycle
  • Design and implement system automation ranging from build and release pipelines to batch ETL processes and beyond
  • Deploy applications to a modern, virtualized infrastructure with a growing cloud presence in Microsoft Azure and Amazon AWS
  • Apply a mixture of proven and cutting edge technologies, including .NET Core, ASP.NET Core, ASP.NET MVC, and TypeScript
  • Work primarily within the Microsoft stack writing C# on the server, with opportunities to leverage other tools and languages as fitting
  • Participate and lead collaborative discussions on current and future projects and solutions
  • Debug applications and system issues using Visual Studio, PowerShell, and your go-to toolchain
  • Integrate business processes with third-party web APIs
  • Help drive ongoing efforts to increase automated testing across critical systems

Preferred Technology Experience:

  • C#
  • ASP.NET MVC
  • SQL Server (data access experience with LINQ, EntityFramework, and Dapper)
  • HTML, CSS (experience with Bootstrap)
  • JavaScript (experience with TypeScript, React, and/or Vue)
  • Windows Server/IIS

Requirements:

  • Bachelor’s Degree in computer science, software engineering or MIS or related field and/or relevant software development experience
  • 5+ years of experience as a developer
  • Continuous learner; you can examine solutions you developed and explain changes you'd make today -- and why
  • Ability to juggle multiple projects and manage changing initiatives, while meeting deadlines
  • Excellent problem solving skills and troubleshooting acumen
  • Self-motivated and career-minded

Benefits:

PESI offers a full benefits package including:

  • PTO
  • Paid Holidays
  • Health, Dental and Vision Insurance
  • 401k
  • EAP
  • Tuition Assistance
  • Opportunity for additional incentive pay
  • Short-term and long-term disability
  • And more!

Equal Employment Opportunity

PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.